Delivering Communications Excellence

In this global marketplace where parties can be separated by distance, communications is a critical capability for success.  Where, in the past,  basic communications interpretation tools such as seeing the other  person’s expression or hearing the inflection in the voice would help clarify communication misunderstandings or mistakes, the dependence on email, texting, and even video chatting has exposed significant issues for those that haven’t mastered the skills of communications techniques.  Similar to developing new processes – communications skills require good execution before relying on technology to streamline the activity.  Failure to master the rules of great communications skills runs the risk of technology magnifying the shortcomings in a person’s communications.  While it sounds esoteric, there really is a method for ensuring strong communications skills.  Here are three basic rules for communications excellence:

1)      Communicate frequently and regularly.  Consistency gets people comfortable with the tone, inflections, and how information is structured and processed.   Regular communications creates a psychological conversation between the sender and the other person that makes it easier over time to exchange ideas without having to second-guess the other person’s message.

2)      Focus on quality of message.  Learning to communicate clearly in 50 words what takes many people 500 words is an important skill.  Shorter, high quality messages tend to be received and remembered better by the recipient than long, wordy communications that ramble.  Also, shorter impactful messages are better received when communicating frequently and regularly.

3)      Ensure that the message is dependable.   It only takes one or two material mistakes for credibility to be destroyed.   It’s important to not only be confident and correct in the message, but in many cases, it’s important to defend the message with citations.  One of the reasons that news articles and research papers cite sources is to establish credibility.  This focus on delivering dependable messages accomplishes two things; 1) it makes the sender do the appropriate discovery work to ensure that the communication is correct, and 2) it establishes with the receiver that the sender has tried to ensure that the message is correct and gives them a point of reference for the dependability of the message.  For example, conveying a request for a feature for a new product has much more weight if the feature request is backed up with specific customer feedback.  The more reliable the messages are then the more trusted the messenger becomes.

You may wonder what this has to do with mobile computing devices and tablets.  In some ways, it is exactly what mobile phones and tablets excel at – being tools for communications excellence.  Tablets bring multiple communications tools together in one device; email, text, chat.  Many tablets provide additional tools; video chatting (Skype and iChat), cameras, voice, video.

These tools, in conjunction with wireless capabilities, provide a great vehicle for communications excellence.  Within the tablets’ messaging tools there is the ability to provide frequently and regularly.  The cameras, video, and data capture capabilities help focus on quality of message as well as allowing for capture of information which highlights the dependability of the message.

Tablets enable a new level of communications, whether through form based applications that capture information and transmit them in a structured way , or as messaging platforms to help automate the basis of communications excellence; frequency, quality, and dependability.

Posted in CEO

3 thoughts on “Delivering Communications Excellence

  1. Shawn Rutherford

    David,
    I’ve been a fan and owner of several/most of the Motion Computing Tablet lineup… and had a question.

    There is no doubt in my mind that Motion Computing makes the toughest, longest-lasting and cost-effective tablet computers in the business and with Windows as the OS, the stability has always been solid, despite what Apple fans will post on blogs, etc., but I would agree that since the Apple iOS, it’s been shown that the interface of a touch-screen could be better than what Microsoft has offered. For the most part, a touch-screen interaction with a tablet is easy but my common complaint was that a stylus wasn’t as intuitive as the touch of a finger and a high resolution display made small icons hard to connect with. I have often wondered why Microsoft, or even some third party, didn’t just create a custom theme that would make the icons and buttons larger. Seems easy enough and being able to open, close, resize/move a window were tough to do in the original format. I own an ipad 1 and although it does feature an easy interface, it’s too simple. It feels too much like Fisher Price or Playskool created it. The icons are too large, the interface limits far too much custom screen manipulation and it seems as though Apple thinks we are too stupid to do anything other than touch icons to open and home button to close. My 4 year old daughter loves it though… go figure. 🙂

    Admittedly, the android tablet OS is very good… and I do feel it’s a nice merging of the iOS and WIndows Tablet experience… but… I still need something more. Two more things, actually.

    Motion tablets are tough… drop a Motion Computing tablet and there is a fair amount of confidence that NOTHING will happen… drop an iphone, ipad or android tablet and you will undoubtedly end up with cracked glass and plastic. Apple products are horribly overpriced and far too flimsy. Granted, many things are made in China.. but designs are made here. Apple, Motion Computing, HP and others make the call on how durable an item is, and Motion Computing leads the pack on that. I also recognize Panasonic for it’s Toughbooks, but considering price, they are at an extreme end of rugged gear… for day-to-day use, Motion makes the best gear.
    I would hope that Motion Computing could push Microsoft to ensure that Windows 8, rivals/betters the interface experience, while maintaining the user’s ability to use the real-world software. I don’t need Angry Birds or blogging software as much as I need my 3D-enhanced weather software. I need graphic design software like CorelDraw and 3DSMax to work. I fully do not expect other companies to make tablets as rugged and durable as Motion Computing, nor do I expect anyone to port serious, business-level software to the likes of the ipad or android tablets.

    One final note… I do recognize that Apple has pushed some of their software into the ipad and even given it a camera… fine… but in the real-world, when one of our photographers shoots a 30 minute interview on a true HD camera with a real lensing system(I work for a tv station here in Austin), in HD… I seriously doubt a wafer-thin ipad is going to be able to shoot and edit it the same footage as fast or with the same quality as our pc-based Avid systems.

    The real-world still exists…. here’s hoping that Windows 8 steps up to meet those needs… because my needs, like those of many in the working world are still valid.

    thanks for listening.

    -shawn rutherford
    cedar park, texas

  2. dwriter

    Shawn,
    Thanks for the comment on my blog. Unfortunately, because of the way that I post these I didn’t see this until this morning! (This also reminds me of how far behind I am on blogging!).

    There are a tremendous amount of changes going on in the mobile tech space and some real challenges with a broad bifurcation between low-cost/ARM based processors and the traditional Intel Class multi-core mobile processors. Thin, light OS platforms with cloud integration makes good sense for those lower cost and ARM products. Still a question about how to best drive the higher performance, local based, rich operating system platforms which run the types of applications that you are talking about above. It’s going to be interesting over the next 12-18 months to see what changes happen to the entire ecosystem to enable business class applications with the changing landscape. Exciting times!

    Thanks for sending and again, I apologize for the delay in responding.
    David

  3. shawn

    You post might be better addressed in another area but I’ll suggest this… Motion tablets are solid devices and that is very likely a software issue…

    You MIGHT consider getting someone who is network savvy to take a look at it but two things I would try… (assuming no assistance)

    a.) create a second user and login to that one and see if it has the same issues… new users gets a fresh “install” and would be a good way to check.

    b.) backup your files to a flash drive and blow out the XP/VIsta/W7 install… easy to do and honestly… not a bad idea to do this every once in a while. Nice to have a fresh install… kinda like confession at church… 🙂

    -shawn r.

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